Frequently Asked Questions: Difference between revisions

Latest revision as of 14:30, 25 June 2020

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General F.A.Q.

Q: What is Ragnarok Online?

Ragnarok Online (also known as RO) is a MMORPG. See the Introduction to Ragnarok Online for details.

Q: What is "Zero" and how is it different from other iterations of the game?

Ragnarok Zero is originally korean-only official server that launched with an improved UI and the goal to rework and rebalance the RO world. Read more: TBA

Q: Where can I get the game?

You can download the server from Ragnarok Project: Zero's website.

Q: How can I sign up?

Register at the Ragnarok Project: Zero's Control Panel.

Q: Can I play on OS X or Linux?

No, the client is currently only compatible with Windows.

Q: Where is the server located, and are proxies available?

The server is located in France. There are currently no proxies available, but SEA and NA proxies are planned in the future.

In-Game F.A.Q.

Q: How do I make a character?

Simply select an empty box (you are given 15) and click on the Make button.

Q: What stats should I put for my starting character?

Stats vary based on which job you intend to become. Individual class pages, as well as other fansite resources are good tools to use when planning a character's build (their stats and skills).

Q: How do I move and attack?

See Basic Game Control for details.

Q: My Novice's Job Level has stopped at level 10, why is that?

At this point in the game, basic training is complete. Novices can become one of many classes that are available in the game. See: Classes

Q: What class is the best?

Each class is different in its own way. Some are more useful in PVM while others are used more for PVP and WoE. Some are useful in almost all situations; these are generally the most popular classes.

Q: I'm level xx, where should I level?

There are no generally "good" areas to level. However, politely asking an experienced player is a good starting point. Leveling areas are dependent on class, skills, stats, and gear. For information for some classes and builds, see Leveling Spots.

Q: Why did a monster attack me even though I didn't attack it?

That is an aggressive monster and will attack even when unprovoked. There are many types of monsters. See Monsters for more detail.

Q: How do I make a guild?

See Guild System for details.

Q: What is a Game Master and how do I tell who one is?

See Game Master for details.

Q: Can I transfer my characters to another server?

Transfers between servers are not available.

Q: Can I get a Stat or Skill Reset?

Yes, there are some free methods and some methods that requires items (for higher characters). See stat reset and skill reset for more information.

Q: Can I change my character's name without remaking it?

Not at the moment.

Q: Can I change my character's gender?

Gender is determined when you make a new character. It is possible to have male and female characters on the same account.

Q: Can I move characters between my accounts?

Not at the moment.

Q: Is multi-leveling enabled?

No. You will only get one level at a time.

Q: Do I really need to wait months for the deletion of my character?

No, the formatting that shows the time is the korean one. For example, if you're trying to delete a character in April, you will read "4th month". It means April, not 4 months.

Q: What’s the level range to share exp in parties?

A maximum of 15 levels.

Q: Is the exp being shared map-wide or screen-wide?/Is autofollow enabled?

Exp sharing range is supposed to be screen-wide. It's currently map-wide because autofollow isn't working, since kROz originally disabled this feature. The sharing range will stay map-wide until a fix for autofollow is found. There isn't an estimated time as to when it will be fixed.

Q: Is there a way to reset skills and stats?

Stats and skill reset is now available. Every time you change your job you're granted one free skill and status reset that don't stack. After you reset, a grace period of 90 days applies before you can reset again. However, changing your job bypasses this grace period. You can reset your skill or stats using the Hypnotist NPC in the center of Izlude. NOTE: for the beta period you will be able to reset your stats and skills two times a day (every 12 hours).

If there are terms you do not understand, please check the Glossary.

Troubleshooting F.A.Q.

Q: I get an "Execution failed" error when installing.

You probably don't have enough space to install the game. Ragnarok Project: Zero needs at least 6 free GB to install the game. After it's done, the game folder size is reduced to 3 GB, so you can install and then move the folder somewhere else.

Q: I have trouble installing/accessing the game.

You can reach the staff through Discord or send an email to our support: [email protected].

Q: How can I reach support?

Please send an email to [email protected].

Q: How can I report a bug?

Please use the bug and suggestion tracker to check the known bugs and report new ones, using the correct template.

Q: I have a suggestion!

Please use the bug and suggestion tracker using the “Enhancement” template.

External Links

@@ Line 74: / Line 74: @@
 '''Q: Can I change my character's name without remaking it?'''
-:Using the [http://renewal.playragnarok.com/gameguide/valueaddedservice.aspx Value Added Service], you can rename any character provided the new name isn't in use by anyone else on that server.
+:Not at the moment.
 '''Q: Can I change my character's gender?'''
@@ Line 82: / Line 82: @@
 '''Q: Can I move characters between my accounts?'''
-:Using the Value Added Service, you can transfer characters between different game accounts under the same Warp Portal account. Characters being moved to an account of the opposite gender will be gender-changed, including [[Dancer]]/[[Bard]] types.
+:Not at the moment.
-If there are terms you do not understand, please check the [[Glossary]].
+'''Q: Is multi-leveling enabled?'''
+:No. You will only get one level at a time.
-== Etiquette & Rules ==
+'''Q: Do I really need to wait months for the deletion of my character?'''
+:No, the formatting that shows the time is the korean one. For example, if you're trying to delete a character in April, you will read "4th month". It means April, not 4 months.
-'''Q: I see characters that move by themselves without responding. What are they, and what should I do?'''
+'''Q: What’s the level range to share exp in parties?'''
+:A maximum of 15 levels.
-:There is a possibility that this is a ''bot''; a program used by players to automate leveling or other activities. Note that sometimes these people are simply busy or are not in a state to talk. If you suspect a bot, send a support ticket to the GMs with the [http://support.warpportal.com/Main/Default.aspx ill-mannered report] option. See [http://forums.warpportal.com/index.php?/topic/82727-how-to-report-bots-effectively/ Reporting Bots Guideline] for more efficient and correct ways to report.
+'''Q: Is the exp being shared map-wide or screen-wide?/Is autofollow enabled?'''
+:Exp sharing range is supposed to be screen-wide. It's currently map-wide because autofollow isn't working, since kROz originally disabled this feature. The sharing range will stay map-wide until a fix for autofollow is found. There isn't an estimated time as to when it will be fixed.
-'''Q: How should I deal with annoying players?'''
+'''Q: Is there a way to reset skills and stats?'''
+:Stats and skill reset is now available. Every time you change your job you're granted one free skill and status reset that don't stack. After you reset, a grace period of 90 days applies before you can reset again. However, changing your job bypasses this grace period. You can reset your skill or stats using the Hypnotist NPC in the center of Izlude. '''NOTE:''' for the beta period you will be able to reset your stats and skills two times a day (every 12 hours).
-:First of all, there is the ''/notalkmsg'' command to completely block off all public chat from being written in your chat box. If he is sending private messages, you can block him with the ''/ex <character name>'' command. The best solution for trolls is to simply ignore them.
+If there are terms you do not understand, please check the [[Glossary]].
-'''Q: Someone is persistently asking for money/items. How should I respond?'''
-:Refuse politely at first, but if the problem escalates you can report them. There is the ''/notrade'' command to automatically refuse deals, if they are constantly requesting for deals.
-'''Q: What is the best way to attract people's attention?'''
-:Give greetings, and talk to them politely. Respect other people's needs to do other activities. For requesting heals or buffs, ask once or twice. There are many reasons people do not respond. In general, be nice and avoid being demanding. As with all etiquette online, avoid talking in all caps, swearing, or demanding.
 == Troubleshooting F.A.Q. ==
-'''Q: Why do I get "Failed to get 'xxx.rgz' or 'xxx.gpf'" when patching?'''
+'''Q: I get an "Execution failed" error when installing.'''
+:You probably don't have enough space to install the game. Ragnarok Project: Zero needs at least 6 free GB to install the game. After it's done, the game folder size is reduced to 3 GB, so you can install and then move the folder somewhere else.
-:This is either caused by a busy patch server or a previously failed patch. Wait a few minutes and then try again.  If your connection is unreliable or slow (56kbps), an alternative method is to download the individual patch files using a download manager.  The client will use these [[Clients_and_Patches|individual patch files]] instead.
-'''Q: Why do I experience lag when playing?'''
-:A good connection between client and server depends on the internet service provider (ISP). With a good ISP, lag is minimal. Sometimes, it is the server that is bogged down. In this case, others will experience the lag as well. Frequently, lag problems are caused by problems with servers between the user and the Ragnarok Online server. Use of programs such as Tracert can help in determining what the source of the lag is. With some combinations of hardware and ISP, heavy uploads from other users on the connection will cause unacceptable lag - this would show up on a Tracert as high ping times at the first or second hop. In this case, performance can be improved by ensuring that nobody using the connection is using any peer-to-peer file sharing programs. Another possible cause of lag is the user's computer - this can be due to insufficient hardware for acceptable performance, other programs running in the background, or malware problems. In these cases performance can be improved by closing any other open programs, ensuring the computer is free of any malware, and playing with some of the graphics options (lightmap, fog, effects) disabled.
-'''Q: My character is stuck. How do I become unstuck?'''
-:If your character loads completely, and you are stuck in a location you cannot move from, using a {{item |id=601 Fly Wing}} or {{item |id=602 Butterfly Wing}} will fix the problem. Depending on the location, if you are a [[Taekwon Kid|Taekwon]] class, using [[Leap]] will also work. Occasionally a character will become bugged and will not load completely (ex, items are not shown). Relogging will sometimes fix the problem, as will restarting and/or waiting several minutes. If the problem persists, re-install the program and re-patch. If that fails, contact a GM through the website.
-'''Q: What is a Time Gap Error?'''
-:It is an error caused by packet loss or extreme network latency (lag). It can sometimes be caused by incorrect network or BIOS settings, but most often is is simply a result of lag. It often occurs in the event of a prolonged "lag spike".
-'''Q: What does the "cannot init D3D or GRF file has a problem!" error mean?'''
-:It is an error dealing with graphics. Run the RO setup program, and verify that a graphics mode has been selected in the first option box. If there are no options available, compatible graphics drivers are not installed. Please verify that hardware requirements are fulfilled and drivers are up-to-date. Also, please be sure to have the latest version of DirectX installed. Running Windows in 16-bit color mode may also solve this problem.
-'''Q: Help! I keep getting a "Failed to connect to server." message!'''
+'''Q: I have trouble installing/accessing the game.'''
+:You can reach the staff through [https://playragnarokzero.com/discord Discord] or send an email to our support: [email protected].
-:This problem is usually caused by a faulty connection between client and game server. First, make sure the internet is accessible, and that any software firewalls are configured to allow RO to access the internet. If the problem persists, the server may be down, or there may be problems with a server between the user and the Ragnarok Online server. Try again later and check the server status with sites such as [http://www.mercuryserver.de/sv-chk/?service=switchLang&lang=en this]. As a last resort, contact a GM through the website.
+'''Q: How can I reach support?'''
+:Please send an email to support@playragnarokzero.com.
-'''Q: The patch server is down, can I play without patching?'''
+'''Q: How can I report a bug?'''
+:Please use the [https://gitlab.com/ragnarok-project-zero/bugs-and-suggestions-tracker bug and suggestion tracker] to check the known bugs and report new ones, using the correct template.
-:Yes, it is possible. To start the game and bypass the patcher, you need to start the game with an argument. Either from the command line  or a shortcut, append to ragexe.exe "-1rag1" for the main servers or "-1sak1" for Sakray. Command line example: ''C:\Programs\Ragnarok Online>ragexe.exe -1rag1''. Shortcut example : ''"C:\Programs\Ragnarok Online\ragexe.exe" -1rag1'' (with the quotes). However, without the latest patch, the game client stability is not at its best.
+'''Q: I have a suggestion!'''
+:Please use the [https://gitlab.com/ragnarok-project-zero/bugs-and-suggestions-tracker bug and suggestion tracker] using the “Enhancement” template.
 == External Links ==
-*[http://support.warpportal.com/Main/frmKBSearch.aspx?categoryid=2&search=&type=0 iRO Official FAQ Page]
+*[https://www.playragnarokzero.com/tos Ragnarok Project: Zero's Terms of Service]
-*[http://en.wikipedia.org/wiki/Ragnarok_online Ragnarok Online at Wikipedia]
+*[https://www.playragnarokzero.com/community-guidelines Ragnarok Project: Zero's Community Guidelines]
 [[Category:General Information]]