Game Master

NOTICE: GAME MASTERS WILL NEVER ASK FOR YOUR PASSWORD, ZENY OR ITEMS. IF YOU'RE AFRAID SOMEONE IS PRETENDING TO BE A GAME MASTER, PLEASE CONTACT RAGNAROK PROJECT: ZERO'S SUPPORT.

Game Masters, commonly known as GMs, are staff members whose job is to assist players and enforce the rules.

Special Commands

GMs have access to special commands which allow them to perform their job duties in the game. For a list and description of these tasks, see GM Commands.

Identification

In-game

• The names and public message text of GM characters are displayed in yellow text.
• Private messages from GMs are displayed both in the log panel and at the top of the screen, like global messages.
• GM names are nearly always in the format '[GM] name', where 'name' is the GM's name. Characters that do not exactly follow this format and are not wearing GM clothing should assumed to be fraudulent.
  • Other formats
    • Admin -> '[ADM] name'
    • Community Manager -> '[CM] name'
    • Moderator -> '[MOD] name'
• GMs will never ask for any of your account details in-game; they will always request that you submit account-related queries through Support.
• GMs will never ask for your password under any circumstances.
• GMs characters have a unique appearance. Males wear a white garment with gold trim, which extends down to the character's feet. Females wear a white miniskirt with gold trim.
• GMs will never ask for items or zeny from players for any reason, but they may give items to players as prizes during special events or as compensation for items lost due to circumstances outside of a player's control.

If you encounter a character who claims to be a GM but does not meet the aforementioned criteria, you should immediately report it by e-mailing support.

Official Forums

Staff Members can be identified by their forum rank title below their avatar image, their rank should read "Administrators", "Game Masters", "Community Managers" or "Moderators".

• Administrators can be identified by a red username.
• GMs can be identified by a green username.
• Moderators can be identified by an orange username.

Please note that you should NEVER give out or post your account login information on the forums. If you need account assistance, please contact the GM Team by emailing support. The GM and Community Management Teams will NEVER ask for your password. Do NOT give out your password to anyone.

Discord

Staff members can be recognized on Discord by their name and color, and when they're online they're shown separately from the other members in the member list.

• Administrators can be identified by a red username.
• GMs can be identified by a green username.
• Moderators can be identified by an orange username.